Privacy Policy

1. Introduction

Pixel8 ("we", "our", or "us") is committed to protecting the privacy and personal data of our users. This Privacy Policy describes how we collect, use, store, and share personal information when you access and use our website and services.

This policy complies with:

• Brazilian General Data Protection Law (LGPD - Law 13.709/2018)
• General Data Protection Regulation (GDPR - European Union)
• Other applicable privacy and data protection regulations

2. Data Controller

Company: Pixel8
Address: Itu, São Paulo, Brazil
Email: contato@pixel8.com.br
Phone: +55 (11) 9 1561-2772

3. Data We Collect

4. How We Use Your Data

We use collected data for the following purposes:

• Service provision: Respond to inquiries, provide information about our products and services
• Communication: Send newsletters, product updates, and marketing communications (with consent)
• Website improvement: Analyze usage patterns to enhance user experience
• Security: Protect against fraud, abuse, and unauthorized access
• Legal compliance: Comply with applicable laws and regulations
• Marketing: Personalize content and ads, measure campaign effectiveness

5. Legal Basis for Processing (LGPD)

We process your personal data based on the following legal grounds:

• Consent: When you opt-in for marketing communications or non-essential cookies
• Contract performance: To provide services you've requested
• Legitimate interest: Website security, fraud prevention, site improvement
• Legal obligation: Compliance with applicable laws and regulations

6. Data Sharing

We may share your personal data with:

Important: We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

7. Your Rights (LGPD/GDPR)

You have the following rights regarding your personal data:

• Access: Confirm whether we process your data and request a copy
• Rectification: Correct incomplete, inaccurate, or outdated data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time (doesn't affect prior processing)
• Complaint: File a complaint with the Brazilian National Data Protection Authority (ANPD)

To exercise any of these rights, contact us at contato@pixel8.com.br. We will respond within 15 days as required by LGPD.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• SSL/TLS encryption for data in transit
• Secure hosting infrastructure with regular backups
• Access controls and authentication mechanisms
• Regular security audits and updates
• Staff training on data protection practices

Despite our efforts, no system is 100% secure. In the event of a data breach, we will notify affected users and the ANPD as required by law.

9. Data Retention

We retain personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typical retention periods:

• Contact inquiries: Up to 5 years
• Analytics data: 14-26 months (Google Analytics default)
• Marketing consent: Until withdrawal or 2 years of inactivity

10. International Data Transfers

Your data may be transferred to and processed in countries outside Brazil, including the United States and European Union, where our service providers are located. We ensure that such transfers comply with LGPD requirements through:

• Standard contractual clauses
• Privacy Shield or equivalent certifications
• Adequacy decisions by competent authorities

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so we can delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact and Data Protection Officer

For questions about this Privacy Policy or to exercise your rights:

• General contact: contato@pixel8.com.br
• Data Protection Officer: contato@pixel8.com.br
• Phone: +55 (11) 9 1561-2772
• Address: Itu, São Paulo, Brazil

You also have the right to file a complaint with the Brazilian National Data Protection Authority (ANPD) at www.gov.br/anpd.